NNH Refunds & Returns Policy

See also below the Refund Policy for entering tournaments, social teams, etc and conditions and what happens if your team pulls out after registration.

Winter League Club & School Team Fees

Netball North Harbour Regulation 1.3 on the late withdrawal of teams:

1. Any team that withdraws prior to the commencement of competition play (ie. During the grading weeks) shall be able to apply for a refund
2. Any team that withdraws after grading has completed, and up the end of Round 1, may apply for a refund on a pro-rata basis
3. Any team that withdraws after the commencement of Round 2 will not be entitled to a refund
4. All of the above will incur a non-refundable administration fee of $30

Team withdrawal and refund requests must be made in writing and can be emailed to the Games Administrator gail@netballnorthharbour.co.nz

Social Netball Competitions, Holiday Programmes, Tournaments & Courses

For courses and/or programmes, payments are not refundable once the relevant course or programme has commenced.

For tournaments and social competitions

1. Any team that withdraws prior to the draw being released, shall be able to apply for a refund, less an administration fee of $30
2. For teams that withdraw once the draw has been released, the entry fee is non refundable

Competition, course or programme withdrawals and refunds must be made in writing and will be considered on a case by case basis by Netball North Harbour.

Refund requests can be emailed to admin@netballnorthharbour.co.nz for consideration.

Refunds & Returns on Merchandise

We acknowledge our obligations to you, and our rights, under the Consumer Guarantees Act 1993.

Please choose your goods and merchandise carefully, and ensure you have the correct size as we do not refund or exchange goods if you change your mind.

If any goods or merchandise are damaged or faulty when you receive it, or does not fit you, please email us at info@nnh.co.nz within 5 days after receipt, and we will discuss our return and refund policy with you. Please also immediately return the goods or merchandise to us, with a copy of your receipt.  If the goods or merchandise are damaged or faulty, we may at our option repair or replace the goods, or give you a refund. 

If the goods or merchandise do not fit you, we will provide a different size, subject to the goods or merchandise being returned to us in the same condition as they were in when we sent them to you, together with all tags, and your receipt.

We will not be obliged to repair or replace goods or merchandise, or refund your money, if you have tampered with (including any attempts to make alterations), damaged, broken, or worn or used the goods or merchandise.